Program Partners

The Janklow Program partners with organizations throughout the country to provide students with initial and advanced field experience. Such opportunities enable students to make critical professional contacts that, in turn, make them more competitive in the job market.

Rachel Y. DeGuzman | Broadway Across America | Broward Center for the Performing Arts | Webb Management Services | Maryann Jordan | Jack Eldon

Rachel Y. DeGuzman, President and CEO, 21st Century Arts

Rachel Y. DeGuzman

21st Century Arts offers strategic solutions for artists and cultural organizations to meet challenges that threaten mission fulfillment and sustainability. The company’s services include organizational development, strategic marketing, the planning and implementation of special projects/initiatives, arts advocacy, and professional training.

21st Century Arts develops customized strategies to connect arts and cultural entities to diverse communities. The company’s practical solution driven approach employs data driven analysis, creative thinking, research and development, innovative collaboration, strategic planning, and continuous assessment and improvement.

Rachel is president & CEO of 21st Century Arts, a Rochester, NY based, arts consulting business that specializes in organizational development, strategic marketing, planning/implementation of special projects/initiatives, and development of customized approaches for connecting arts and cultural organizations to diverse communities.

DeGuzman is chair of the Travel Trade & Convention Publicity Task Force of the VisitRochester Industry Council, board member of William Warfield Scholarship Fund, and member of Finger Lakes Regional Economic Development Council’s Tourism/Arts Work Group.

She is the author of the We Dance blog on

Rachel was 1 of 14 national arts professionals selected by the Association of Performing Arts Presenters for the 2012/2013 Leadership Development Institute - where she spent a year in collaborative inquiry focused on theme of Knowing and Connecting Art with Community. She was a contributor to the report "Building Meaningful Relationships in Your Community," which provides tools, tactics, best practices, & case studies for effective community engagement.

Her past positions include director of advancement/external relations at Rochester City Ballet and the marketing and publicity manager of Nazareth College Arts Center where she was instrumental in founding its dance festival & established an affiliation with the New York Dance and Performance ("Bessie") Awards. She was also director of development/communications at The Commission Project and director of development at Garth Fagan Dance.

DeGuzman served on Mayor Warren's Neighborhood: Quality of Life transition focus group. She was a panelist for the Arts & Cultural Council for Greater Rochester and the NYSCA/Regional Economic Development Council grant panels. A member of Intercollegiate Diversity Agora, and Arts & Cultural Council for Greater Rochester’s Cultural Diversity Initiative Committee.

Broadway Across America

Photo of Miles Wilkin of Key Brand Entertainment
Miles Wilkin

Broadway Across America (BAA) is the premier Broadway theater touring organization in North America, presenting first-class plays and musicals (including “Wicked” and Disney’s “The Lion King”), family productions, and other live events through a network of more than 40 cities. Founded in 2004, BAA is part of New York-based Key Brand Entertainment Inc., which owns and operates theaters in Boston, Baltimore, and Minneapolis, as well as the e-commerce website

Miles Wilkin
COO and Executive Vice President, Key Brand Entertainment Inc.
New York, New York

Miles Wilkin is part of the executive team at Key Brand Entertainment Inc. (KBE), where he oversees company operations, and is responsible for making KBE a leading live theater and interactive company. He previously served as CEO of Broadway Across America (BAA), where he presided over the North American Presenting and Theatre Operating businesses.

With more than 30 years of professional experience, Wilkin is an innovator in the international entertainment industry. Beginning in 1982, he held leadership positions at Live Nation and its predecessors (i.e., Clear Channel Communications, Clear Channel Europe, SFX Entertainment, PACE Entertainment Group, and PACE Theatrical Group). Among the areas he oversaw were North American music; North American theatre; motorsports; sports; international music; international theatre and sports; the Pacific Rim; and properties, including corporate sponsorship and television. Wilkin is generally credited as one of the founders of North American touring theater, as evidenced by his work at BAA, where he created a 40-city touring network.

Wilkin has earned many honors and awards, including Tony Awards for “Monty Python’s Spamalot,” “Hairspray,” “The Producers,” “Fiddler on the Roof,” Gypsy,” and “Jerome Robbins’ Broadway.” He also received a Lifetime Achievement Award from the League of American Theatres and Producers, of which he served as vice president.

Broward Center for the Performing Arts

Photo of Kelley Shanley, Performing Arts Center Authority
Kelley Shanley

The Broward Center for the Performing Arts is recognized as one of the top venues of its kind in the world. Located in the heart of the Riverwalk Arts and Entertainment District in Fort Lauderdale, Fla., the Broward Center encompasses the 2,700-seat Au-Rene Theater, the 590-seat Amaturo Theater, and the 250- to 500-seat Abdo New River Room. (An arts education center and riverside pavilion are currently under construction.) The Broward Center also manages and provides programming for the Rose and Alfred Miniaci Performing Arts Center at Nova Southeastern University; the Aventura Arts and Cultural Center; Miramar Cultural Center; and Parker Playhouse.

Each year, the Broward Center presents more than 700 performances in all arts and entertainment genres (including a variety of global and multi-cultural events) for over 600,000 people of all ages and backgrounds. Frequent presenters include Broadway Across America, the Florida Grand Opera, Gold Coast Jazz Society, Miami City Ballet, and Symphony of the Americas. The Broward Center collaborates with more 90 community, civic, and charitable organizations to advance community goals, and through its Arts Access program, provides dozens of local cultural groups with places to perform.

The Broward Center is governed by the Performing Arts Center Authority. Created through an act of the 1984 Florida Legislature, the authority is composed of seven members who are appointed to four-year terms by the city of Fort Lauderdale, Broward County Commission, and Downtown Development Authority.

Kelley Shanley
President and CEO, Performing Arts Center Authority
Fort Lauderdale, Fla.

Kelley Shanley oversees the Performing Arts Center Authority, which, in turn, operates the Broward Center for the Performing Arts.  Prior to his appointment in 2009, he served as the Broward Center’s vice president and general manager and as general manager of the Coral Springs (Fla.) Center for the Arts.

A visionary leader, Shanley has been a driving force behind many of the Broward Center’s initiatives. Under his leadership, the arts education program has grown to benefit over 150,000 students a year, linking the arts to curriculum goals and serving as a national model. He has also helped the Broward Center forge a series of strategic partnerships and programs with the broader community, while providing a regional cultural infrastructure.

Shanley is an active member of the Broward Workshop, a non-profit, non-partisan business organization, and serves on the board of the Greater Fort Lauderdale Alliance.

Jan Goodheart
Vice President of External Affairs, Broward Center for the Performing Arts
Fort Lauderdale, Fla.

Jan Goodheart has made a career of building bridges between artists and communities. When hired by Mark Nerenhausen in 2005 to work at the Broward Center for the Performing Arts, she drew on her corporate background to redefine the economic possibilities of arts and culture in South Florida. Goodheart is part of a new breed of leaders using cultural tourism to spark jobs, generate tax revenues, and provide direct economic benefits to states and communities.

Webb Management Services

Duncan Webb

Webb Management Services is North America's leading provider of development, planning, and consulting services for arts and creative entities. The firm's clients include municipalities, colleges and universities, nonprofit arts organizations, community and private foundations, commercial developers, economic development agencies, and other entities. WMS offers a variety of critical and effective services in cultural facility development and operations, planning, facilitation, and counsel and arts industry services. Its work is based on an approach that has been developed and employed successfully in many diverse assignments and communities.

Duncan Webb

President and certified management consultant, Webb Management Services
New York, N.Y.

Duncan Webb founded Webb Management Services to provide management consulting services to the arts and cultural industries. The firm has successfully completed more than 300 consulting assignments for the development of facilities and districts, and for the advancement of cultural organizations. A certified management consultant, he frequently writes about and lectures on the development, operation, and financing of arts facilities. His book, Running Theaters: Best Practices for Managers and Leaders (Allworth Press, 2005), is reportedly the industry’s first on the management of performing arts facilities. Webb also serves on the faculty of New York University's Graduate Program in Performing Arts Administration. Prior to founding his own company, the former banker worked at AMS Planning and Research and at Theatre Projects Consultants.

Maryann Jordan

Photo of Maryann Jordan of the Seattle Art Museum
Maryann Jordan

Maryann Jordan remains a partner of the Janklow Program.  Watch for updated information.

Jack Eldon, Vice President

Jack Eldon

Jack’s responsibilities at Disney Theatrical Group include oversight on the engagements that occur in North America, consisting of all touring and licensing as well as pilot and developmental productions. Over the past 18 years, Jack has worked on the productions of Aladdin, Newsies, The Lion King, Hunchback of Notre Dame, Mary Poppins, Beauty and the Beast, The Little Mermaid, Aida, The Jungle Book, High School Musical and On the Record. He has been directly responsible for nearly $2 Billion in generated revenue by these productions.

Jack began his career at Disney Theatrical Group in 1996 when Beauty and the Beast was the sole Broadway production at DTG. He first started overseeing the sales and marketing efforts on the road for Beauty, as well as the pre-Broadway try-outs of The Lion King in Minneapolis (1997) and Elton John and Tim Rice’s AIDA in Chicago in the newly renovated Cadillac Palace (1999). Jack managed the sales and marketing launch of The Lion King tours beginning in 2002 – these tours have helped to set the new industry standard for the way to market and promote blockbuster musicals throughout North America, including Hawaii, Alaska and Mexico. With his promotion to VP of Touring in 2006, he began to supervise all aspects of the touring and sit-down productions outside of New York (including the successful launch of The Lion King in Las Vegas at the Mandalay Bay Theatre and the high grossing tours of Mary Poppins and High School Musical). As part of his duties, he oversees the relationship with NETworks Presentations and their non-Equity tour of Beauty and the Beast and the now closed Equity Tier Contract tour of Mary Poppins, for which DTG was engaged to both book and market the production. He also interacts with Feld Entertainment, the largest provider of family entertainment in the world, on the North American tours of Disney on Ice, Disney Live and the newly launched Marvel Universe Live Arena tour.

Prior to Disney, he worked as the director of marketing at the Old Globe Theatre in San Diego, where his sales and marketing efforts included restructuring the subscription footprint, rescaling the house, integrating a new ticketing system, and introducing new marketing efforts for the theatre (including first ever television and radio advertising). His theatrical experience also includes working for Alan Wasser Associates, where he oversaw the marketing of the blockbuster theatrical production of Phantom of the Opera on the road. Before AWA, Jack worked for various public relations agencies in New York, winning awards for the promotion and/or launch of new products including Rolls Royce, Lever 2000, Gillette Sensor Excel, Princess Cruises, Krug Champagne and Purina Dog Food, among others. He received his BFA from Boston University, graduating cum laude. After spending ten years in California, he now calls New York City his home once again.

Apply Now!

Click here to apply to Syracuse University for membership in our program. Program courses begin Summer Session II.  For more information, contact Mark Nerenhausen, founding director and professor of practice, at or 315-443-1796. You can also email us at for general questions.

M.A. in Arts Leadership, 15-month master's program

Certificate of Advanced Study (CAS) in Arts Leadership, 15 credit hour graduate level certificate.